FAQs on Send Gifts Service

What is Tawag Philippines Send Gift Service?

Tawag Philippines Send Gifts Service gives you the power to send gifts to your loved ones residing anywhere in the Philippines. We offer the choicest gift items shown on the site where you can make payments online. Your gifts will arrive at your loved one's doorstep at the earliest timeframe possible and according to your specific requests.

What gift can I send using the service?

Tawag Philippines Send Gifts Service lets you choose amongst our available items in the online store. Just browse our categories and choose the right gift for your loved ones. We can also customize any specific item you may have in mind - just give us a call on our 24/7 Customer Service Hotline 1-800-672-6099 and also by our Live Chat service and inquire the availability of your preferred gift item.

How can I place an order or make the payment?

You can place an order using our online store (http://www.tawagphilippines.net/send-gifts.php) or call our 24/7 Customer Service Hotline 1-800-672-6099 and our friendly Filipino agents would assist you in your gifting needs.

Is it possible for me to fax my order?

No, orders are accepted only by phone or online registration. When your payment is confirmed with the credit card information submitted by you, we will send a receipt through email and confirm your order.

What modes of payment does Tawag Philippines Send Gifts Service accept?

We accept all valid major credit cards - MasterCard, Visa, Discover and AMEX cards. We also accept Paypal payments, Postal Money Order or direct deposits to our Bank of America or Citibank account. Your order will be placed upon confirmation of your payment.

Is my credit card number secure?

Your Credit Card details are processed using an encrypted tool that is standard to FCC rules and regulation. Credit Card information is never stored and would have to be required for succeeding orders. This ensures that the information encrypted on our tool would not be accessed.

Where do you buy the gifts I order?

Tawag Philippines Send Gift Service purchases your gift items from reputable department stores and establishments that guarantee authenticity and quality of the goods. Food items are bought at specific restaurants of choice mentioned in our website.

How much do you charge for delivery?

Please refer to this link to view our delivery charges; visit link

How much time do you take to deliver after the payment has been made?

Orders placed before 9:00AM Manila time are delivered within Three to four working days. For next-day or same-day delivery scenarios within Metro Manila and nearby provinces you can get in touch with us through our 24/7 Customer Service Hotline 1-800-672-6099 if the order can be delivered.

To ship your items, we use a number of different couriers and our own delivery service because each has their own forte in different parts of the Philippines. We process orders as soon as it is placed, but in some cases like complex handling instructions, extremely bulky items (i.e. appliances and other heavy items) and non-serviceable delivery areas, and other factors that may affect the time of delivery, we would contact you for required adjustments.

How do I know that my gift has been shipped?

We send confirmation through e-mail after your gift has been delivered. You may also request our Customer Service Representative to call you after delivery is made.

an I send some message with the gift?

Yes, you can. Type in your message in the "Card Dedication Field" when ordering online or call our Customer Service Hotline 1-800-672-6099. A representative would take your message and your gift would come with a customized greeting card tailored for the occasion.

Can I have the gift delivered on a particular date?

Yes. You simply need to inform us by writing on the "Special Instructions Field" or select the desired delivery date while placing an order online. The gift will be delivered on the specified date. You can also call our Customer Service Hotline 1-800-672-6099 to request a specific date of delivery.

Is it possible to check the current status of my gifts?

You can always call our Customer Service Hotline 1-800-672-6099 and our friendly and reliable Filipino Representatives would be more than happy to track your gifts for you and update the status of the delivery.

Do you deliver Gifts on Sundays and Holidays?

Yes we deliver during holidays! If you want your gifts delivered on a Sunday, we adjust the delivery schedule a day or two ahead of time. Just call 1-800-672-6099 and our friendly and reliable Filipino Representatives would be more than happy to take note of your specific instructions.

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