FAQs on Call Philippines Service

General Information about Tawag Philippines

What is Tawag Philippines?

Tawag Philippines is the most reliable long distance service from the U.S. and Canada that provides unprecedented low international and domestic calling rates. It is known for its excellent quality and honest billing.

What is an Access Number?

An access number is the telephone number that a customer needs to dial in order to get a link to our system. It may either be toll-free or a local access number. The latter will give you lower rates and more minutes.

How do I sign-up for Tawag Philippines?

The easiest and most convenient way is over the phone with the assistance of a live agent by calling our Customer Service Hotline at 1-800-672-6099. Online sign-up will be available in a few weeks.

How do I use Tawag Philippines?

After signing up, we will activate your telephone and give you an access number. You can then make calls anytime from any touch tone phone without entering long PINs.

How soon can I use the service?

Once you sign up with Tawag Philippines, upon your credit card authorization, your account is automatically active and ready for use.

Are there any contracts?

No, there are no contracts. Tawag Philippines is a prepaid service, so you pay for what you're going to use.

Do I have to enter my PIN everytime I make a call?

Tawag Philippines users do not have to enter a PIN each time they make calls from their registered phone numbers. They will be asked for their PIN if they will make calls from other phones not registered in the system.

How good is the connection?

Tawag Philippines utilizes the best lines in the industry.

Can I use your service from another country?

At this time our service is available from within the United States and Canada.

How can I use Tawag Philippines when I already have a telephone carrier?

Tawag Philippines does not require that you switch your telephone carrier. Once you sign up for an account, you can start placing calls using our toll free access number local access number which will allow you to use the services from your home, office, and cell phone. Just dial the access number and the number you wish to reach.

Can I make consecutive calls without hanging up?

Yes, to place another call without hanging up, simply press "#" for about 2 to 3 seconds.

What are Speed Dial numbers?

The customers can assign up to 10 speed dial numbers - the numbers most frequently called.

Does Tawag Philippines service work from a rotary phone?

Unfortunately no, a touch-tone telephone is required to place your calls.

Are there any monthly fees or minimums, or any other recurring fees that I will be charged?

There are absolutely no monthly fees nor minimums nor any other recurring fees that you will be charged by Tawag Philippines for using our long distance service. You are only charged for the phone calls that you place. If you don't place any calls, you will not be charged anything.

How many minutes do I get?

The amount of minutes that you get is based on the amount that you sign up for and where you will be calling.

What should I do if I move?

You can retain your old registered phone number as your PIN, and just inform our customer service to register your new phone number. In case you still wish to change your PIN, our customer service agents will gladly assist you.

Do I get something if I refer friends and family to Tawag Philippines?

Yes, absolutely! We always appreciate new business, and to thank you for referring new customers, we will credit your account with the corresponding bonus for each new customer that signs up with us as a result of your referral.

Is there a Customer Service department that can help me when I need assistance?

Yes, definitely. We value our customers, and their satisfaction is our ultimate goal. Our Customer Service department is available 24 hours a day, 7 days a week. Our friendly customer service representatives are highly efficient and well-trained to offer immediate assistance and answer your questions. You can call us anytime at 1-800-672-6099.

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